Privacy policy

HopRolls is a sales-automation CRM for multi-day tour operators, operated by its founder, Pallav Jaini. If you have any question about this policy or about your data, email contact@hoprolls.com — a person reads it, and we will answer.

HopRolls touches personal data in three different roles. What we collect — and who is responsible for it — depends on which one applies to you.

If you are a tour operator using HopRolls

When you create an account we collect your name, email address, and company details. We also store the content you add to run your business on HopRolls — itineraries, pricing, and the email templates you write.

If you are a traveler who contacted a tour operator

Tour operators use HopRolls to answer and follow up on trip inquiries. When you send an inquiry to one of our operators, HopRolls processes it on that operator's behalf. That includes the trip details you submitted (dates, group size, questions), your contact information, and engagement signals: whether the operator's emails were opened, which links were clicked, and views of the itinerary pages they sent you. Operators use these signals to follow up helpfully instead of blindly. Your relationship is with the operator you contacted — HopRolls is the software they use, and we do not use your data for anything beyond providing that service to them.

If you are visiting this website

If you give us your email address — by writing to us, or through any contact or newsletter form we add to this site — we store it so we can reply or send you what you asked for. If you arrive from an ad campaign, your visit may carry attribution parameters (such as gclid or utm tags) that tell us which campaign brought you here. We use them only to measure which campaigns work.

We use the data above to do three things:

• Run the service — accounts, itineraries, quotes, and inquiry handling.
• Send the emails operators compose — first replies, itineraries, and follow-up sequences — and report back how those emails performed.
• Understand how HopRolls is used so we can improve the product.

Participants in our influencer program share payment details with us; we use those solely to send payouts, nothing else.

We never sell personal data, and we never share it with third parties for their own advertising.

HopRolls runs on a small set of infrastructure providers. Each one processes data only as needed to provide its service to us:

• Cloudflare — hosts our application and delivers this website (hosting and CDN).
• Supabase — stores our database, including operator accounts and inquiry data.
• Brevo — delivers the emails sent through HopRolls.
• Google Analytics — measures how this website and the HopRolls app are used, only if you accept analytics cookies.
• Stripe — processes subscription payments. We never see or store full card numbers.
• Wise — sends payouts to participants in our influencer program.

We keep data for as long as the account it belongs to is active, because operators need their inquiry history to serve returning travelers. When an account closes, or when you ask us to delete your data, we delete it. If you are a traveler, you can ask either the operator you contacted or us directly — we will handle it either way.

Wherever you are — and certainly if you are in the EU, where the GDPR applies — you can:

• Ask what personal data we hold about you (access).
• Ask us to fix anything that's wrong (correction).
• Ask us to delete your data (deletion).
• Ask for a copy of your data in a usable format (portability).
• Object to a particular use of your data (objection).

To exercise any of these, email contact@hoprolls.com. There is no form to fill out and no hoop to jump through.

We use the essential session cookie that keeps operators signed in. If you accept analytics cookies, we also use Google Analytics to see how this website and the HopRolls app are used; signed-in users are identified to it by an internal ID, never by name or email. If you decline, nothing is sent to Google. We set no advertising cookies, and no analytics run on the itineraries and forms operators send to their clients. The email and itinerary engagement tracking described above happens in the emails and pages operators send, not through cookies on this site.

If we change this policy, we will update the date at the top of this page, and if the change is significant we will email account holders about it. Questions, requests, or concerns: contact@hoprolls.com.