Terms of service

HopRolls is a sales-automation CRM for multi-day tour operators: lead-capture forms, automated quotes and personalized itineraries, follow-up email sequences, and a lead marketplace connecting travel influencers with tour operators.

The product evolves. We may add, change, or retire features over time. When a change meaningfully affects how you work, we'll tell you about it (see section 9).

Give us accurate information when you sign up, and keep your login credentials safe — you're responsible for activity that happens under your account. Tell us promptly if you believe your account has been compromised.

Quotes Free is a free product. Automation is a paid product that you actively choose. We will never silently move you from a free account to a paid subscription.

HopRolls exists to help you convert people who asked to hear from you. That means:

• No spam. Email sequences may only be sent to people who inquired with you directly or explicitly opted in to hear from you. Purchased or scraped email lists are not welcome on HopRolls.
• Don't use the service for unlawful, fraudulent, or misleading content or activity.
• Don't resell, sublicense, or share access to your account — your subscription is for your business.
• Don't attempt to probe, disrupt, or circumvent the security of the service.

Operators own their customer data — inquiries, traveler details, itineraries, email history, all of it. We process that data only to provide the service, as described in our Privacy Policy. We don't sell it, and we don't use one operator's customer data to benefit another.

You can request a full export of your data at any time by emailing contact@hoprolls.com.

If you collect travel inquiries through HopRolls and sell them as leads to tour operators, these terms apply to the marketplace:

• Lead sales are final and non-refundable.
• Your earnings accrue monthly and are paid out via Wise once your balance reaches €200.
• Affiliate commission is 25% of HopRolls' net earnings from a referred influencer's lead sales.
• We may decline or remove leads that fail our quality review. Leads removed for quality reasons don't earn.

You can cancel your subscription at any time — no phone calls, no retention hoops. When you cancel, your access continues to the end of the period you've already paid for, and you won't be charged again.

The service is provided "as is." We work hard to keep HopRolls fast, accurate, and available, but we can't promise it will be uninterrupted or error-free.

Our total liability to you for any claim arising from the service is capped at the fees you paid us in the 12 months before the claim arose.

HopRolls is not a party to contracts between operators and their travelers. Bookings, payments for tours, and the delivery of tours are between the operator and the traveler.

Either side can end this agreement at any time: you by cancelling your account, us by discontinuing the service or closing your account. We may suspend or terminate accounts that violate these terms, and we'll give you notice where practicable.

After termination you can still request an export of your data as described in section 4.

We may update these terms as the service evolves. If a change is material, we'll notify you by email before it takes effect. Continuing to use HopRolls after a change takes effect means you accept the updated terms.

Questions about these terms? Email contact@hoprolls.com — a human reads it.