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Frequently asked questions
Find the plan that fits your team. Open a question below for a clear answer.
Plans and basics
What is HopRolls and what does it do?
HopRolls helps tour operators calculate trip prices and send quotation pages. Quotes Free lets you price 10 trips a month free, with unlimited quotation pages and one itinerary per quote. Automation adds several priced itineraries in one quote, inquiry forms, first replies, and automatic follow-up emails.
What types of tour operators is HopRolls best suited for?
HopRolls is built for operators selling multi-day trips, from a small team preparing every quote by hand to a larger team managing a steady flow of inquiries. Choose the plan that matches how you sell today.
How much does HopRolls cost?
Quotes Free costs €0: 10 trips a month · one itinerary per quote, with unlimited quotation pages; it has no enquiry forms. Automation starts at €59 per month for 20 enquiries, with plans up to €479 per month for 250 enquiries, and each bigger plan costs less per enquiry. It adds 3 to 5 itineraries in one quote, enquiry forms, first replies, and automatic follow-up emails. Extra enquiries: €15 per 5, valid 12 months. Compare the plans.
What counts as a trip?
- A trip is one itinerary you price: in Price a trip or in an enquiry's quote.
- It counts once a month, the first time you price it. The count starts again on the 1st.
- Changing dates, group size, lodges or adding up to 4 days is free. Adding more, or replacing more than half its days, makes it a new trip.
- Each trip includes up to 30 price updates a month; more counts as another trip.
- On Automation, pricing by hand is included: every itinerary, automatic or by hand, counts only toward fair use.
- Opening or viewing a trip never counts, and nothing a traveller does on the quotation page counts.
Why put 3 to 5 itineraries on one quotation page?
A traveler may be weighing routes, duration, comfort, or budget. Automation lets you show a few complete trips together, each with its own price, so they can compare the tradeoffs and tell you which option fits.
What determines the Automation price?
Automation has four monthly enquiry allowances: Bronze+ is €59 for 20 enquiries, Silver+ is €135 for 50 enquiries, Gold+ is €299 for 125 enquiries, Platinum+ is €479 for 250 enquiries. Each bigger plan costs less per enquiry. Choose the plan that matches your expected enquiry volume.
What happens after my 10th trip in a month on Free?
Pricing locks until the 1st: Price a trip, updating a quote's prices and adding itineraries. Your sent quotes and travellers' quotation pages keep working, and a trip you are pricing can be finished within its 30 price updates. To keep going, add trips (€15 per 25, valid 12 months) or upgrade to Automation.
What happens when my enquiries run out?
New enquiries still arrive, held: no itineraries, prices or reply are made for them automatically. You can still price and send quotes by hand. Buy extra enquiries (€15 per 5, valid 12 months) or upgrade, and each held enquiry shows Automatic price and reply: one click prices it and sends the reply (Automatic price when your replies go by hand).
Is pricing by hand limited on Automation?
Your plan covers 20, 50, 125 or 250 enquiries a month answered automatically. Pricing trips by hand is included. Fair use is 15 trips per enquiry, extra enquiries included, which normal work never reaches.
Do I need any technical expertise to use HopRolls?
You can start with the free calculator and quotation pages. We can show your team how to set up the parts you need.
Is my data secure with HopRolls?
Read our privacy policy for how HopRolls handles information about your team and travelers.
What kind of support does HopRolls offer?
Contact us by email when you need help. Ask about a live walkthrough for your team.
Tools and emails
How does HopRolls automate inquiry responses?
With Automation, a traveler submits your HopRolls inquiry form. Their answers can drive suitable, priced itinerary offers and a personalized first reply. You choose the response timing and review your pricing setup; automatic replies are not included in Quotes Free.
Can I customize the inquiry forms and response templates?
Yes. You can easily customize your inquiry forms to capture the information you need, and personalize your response templates to match your brand voice and messaging.
How does HopRolls create personalized itineraries?
You can create stunning, personalized itineraries with the itinerary builder — add text, images, and videos to showcase your tours in the best light. HopRolls also provides a library of ready-made content for places of interest that you can use on the fly. We're happy to walk you through it on a demo.
Who writes the content for the automatically generated itineraries?
HopRolls gives you a combination of pre-written and customizable content to help you create stunning itineraries:
- Pre-written content: engaging descriptions of popular destinations, attractions, and activities, written in vivid language with eye-catching images — freely available to all HopRolls users and covering a wide range of places relevant to your travelers.
- Pre-made itineraries: a selection of itineraries for popular destinations that serve as inspiration or starting points. They showcase different travel styles and durations, and you can easily adapt them to your specific offerings.
- Customizable content: create your own unique itineraries tailored to your brand and audience, adding your own descriptions, photos, and videos. This content stays private to your team.
The result: you get started quickly, keep your brand voice consistent, and offer experiences only you can.
What kind of email sequences can I create with HopRolls?
Automation lets you prepare later follow-up emails for travelers considering a trip. You can answer common questions and explain routes or comfort options. Quotes Free does not send these emails automatically.
Does HopRolls automate email sequences, and how much control do I have over them?
Yes, on Automation. You write and edit the follow-up messages, choose their timing, and use your brand voice. HopRolls handles scheduled sending for that product. On Quotes Free, your team sends its own replies.
How many emails can I send through HopRolls each day?
Automation plans specify monthly inquiry allowances, not a published number of emails per day. Ask us about sending needs for your team. On Quotes Free, your team sends its own replies.
How does HopRolls track user engagement?
HopRolls tracks how long travelers spend viewing your itineraries, which emails they open, and which links they click. This data gives you valuable insight into their interests and helps you personalize your communication further.
Can I integrate HopRolls with my existing payment gateway or booking system?
Tell us which payment gateway or booking system you use. We can review your workflow and confirm which connections are available for your setup before you make a decision.
Getting started
How can HopRolls help me save time?
Reuse trip details to prepare quotations. Automation can also send the first reply and later follow-up emails, giving your team more time for conversations that need a person.
How can HopRolls increase my conversion rates?
Clear, priced itineraries help travelers understand what you offer. 3 to 5 itineraries in one quote help them compare complete options, and Automation helps your team respond and follow up consistently. Your results will depend on your trips, prices, lead quality, and sales process.
How can HopRolls improve my customer experience?
Travelers can read a complete itinerary and its price in one link. With Automation, they can compare 3 to 5 complete trip options, and it can send the first reply and later follow-up emails.
What kind of results have other tour operators achieved with HopRolls?
Results depend on your trips, lead quality, prices, and sales process. HopRolls helps you make quotes clear and gives you tools to respond and follow up consistently. Ask us to show the workflow on your own trips so you can judge its fit.
Can I start for free?
Yes. The Free plan prices 10 trips a month at no cost, with unlimited quotation pages and one itinerary per quote. Automation is the paid plan. Contact us for an Automation demonstration.
See HopRolls with your tours.
Start with free quotes or ask us to show you Automation with a typical inquiry.